Verizon Wire Line/Landline Telephone Customers Able to Reach 9-1-1 Again

PITTSBURGH – Allegheny County 9-1-1 reports that the Verizon wire line/landline telephone problems that were noted this morning have been resolved.  Verizon network operations technicians restored the trunks around 8 a.m. morning, and customers in those areas are able to reach 9-1-1 with a landline phone. 

Circuits from a Verizon network facility in West Mifflin that connect directly to Allegheny County 9-1-1 failed around 1:15 a.m. this morning.  As a result, people in Duquesne, McKeesport and West Mifflin served out of that network facility were unable to reach 9-1-1 with a landline phone for a period of time.  Wireless service was not impacted.  Customers in those areas did not lose phone service, only the ability to reach 9-1-1 through a landline phone.

Verizon technicians are continuing to monitor the circuits to ensure that they are stable and that no other issues occur.

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