Human Resources

Job Announcement Description

Department of Human Resources
Application Intake
542 Forbes Avenue, Room 102
Pittsburgh PA 15219 

Job Title:   9-1-1 Telecommunications Officer, Part-time 
Department:   Emergency Services, 9-1-1 Administration
Salary:   $13.50 per hour ($10.00 per hour during training)
How to Apply:   

Applications will be accepted between the hours of  8:00 a.m. and 4:30 p.m. from Monday, January 5 through Friday, January 23, 2015. A resume is required with the application.  All applications must be returned in person or by mail to the above address by the closing date. A resume may not be substituted for an application.   

Testing/Administration Fee: 
Each completed application must be accompanied by a $30.00 non-refundable fee.
  The fee may be waived upon the applicant’s submission of proof of eligibility for public assistance (cash assistance).  Payment must be by certified check or money order to County of Allegheny.  Cash and personal checks will not be accepted. 

Examination Dates: 
Tests will be administered the week of February 9-13, 2015.  Only applicants who submit the completed application and required fee will be scheduled for the examination.

Initial training will run for nine weeks, Monday through Friday, 7 am - 3 pm; followed by on the job training for eight weeks, various shifts.

Minimum Requirements:
High school diploma or its equivalent.  Conviction of a felony is automatically disqualifying unless the applicant has been pardoned. 

Applicants must pass a job skills examination to be eligible for employment.  The examination includes a keyboarding skills test to assess abilities in areas including decision making, prioritizing, spelling, memory recall, etc.  Applicants must achieve a minimum overall score of 74 and must have a minimum keyboarding score of 2961 KPH. 

Applicants also must be able to pass a background investigation and medical/drug test prior to appointment. 

Applicants who meet the above requirements and who have previous experience as a 911 Telecommunications Officer are preferred.


  • Receives requests for service from the public and dispatching police, fire and medical units as necessary.
  • Operates public safety communications radio equipment; constantly monitoring the status and availability of public safety units.
  • Operates computers of various types: CAD (computer-aided dispatch) systems, CLEAN/NCIC, GIS, PEMA, Motorola radio systems, and others as needed.
  • Receives emergency 9-1-1 calls for police and fire service; interrogates callers, determines appropriate responses, provides entry into a CAD system and send calls to dispatch positions.
  • Receives 9-1-1 emergency medical calls; interrogates callers, determines medicals response levels, and provides pre-arrival Emergency Medical Dispatch (EMD) instructions as required.
  • Dispatches Allegheny County emergency units including Allegheny County Police, Sheriff’s Office, and Emergency Services field units.
  • Dispatches municipal police agency field units.
  • Dispatches fire departments and stations, both paid and volunteer.
  • Dispatches emergency medical units including first responders, Basic Life Support and Advanced Life Support Units.
  • Performs other related duties as required or requested.

Knowledge, Skills, and Abilities:
Knowledge of:

  • English language and spelling
  • Computers

Ability to:

  • Communicate professionally and precisely and enunciate clearly at all times
  • Understand and follow written and oral instructions
  • Multi-task
  • Remain calm, even-tempered and be decisive, accurate, and emotionally detached
  • Work effectively under stressful conditions
  • Gather pertinent information quickly and accurately process fragmentary information 

Residency: Must become a resident of Allegheny County within one (1) year of appointment.


PDF File  Employment Application (fillable) * (1.7MB) [ OR ]  Employment Application (non-fillable) * (164KB)
PDF File  Additional Application Sheet  
* Required Forms