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Single Point of Accountability


Service Coordination Career Development

As part of the Single Point of Accountability (SPA) Initiative, individuals who are currently providing service coordination services in Allegheny County are required to enhance their skills by completing additional trainings and/or earning a specialized certificate(s). There are also trainings available to provide enrichment and career path development.

Required Certificate Courses

New-Hire Training 
This five-session training is required for every individual who, since May 1, 2013, has entered the workforce for the first time as a service coordinator. The training is conducted by staff members of the Allegheny County Department of Human Service, Office of Behavioral Health and DHS-contracted agencies. 

Adult Service Coordination Certificate (Level 1 and Level 2) 
Offered through the University of Pittsburgh, these two certificate courses provide instruction in a broad range of topics designed to enhance the effectiveness of service coordinators who work with adults. Current service coordinators are required to complete either the Level 1 or Level 2 course.

Topics:
Crisis intervention, co-morbid health disorders, employment, ethics, identifying and managing symptoms, medications, resource brokering, service coordinator logistics and substance abuse.

Both the Level 1 and Level 2 Adult Service Coordination Certificate courses meet for three hours per week for 15 weeks. 

The Level 1 Adult Service Coordination Certificate course is offered in the spring and fall semesters.

The Level 2 Adult Service Coordination Certificate course is conducted in a seminar format. It includes a quick review of the basics of service coordination, then encourages high level discussion and small group projects related to public policy. It is designed for staff with significant field experience who would benefit from an advanced course. It is offered in the spring semesters only.

pdf.gif Adult BH Service Coordination Trainings - Information and Registration Form 

Child Service Coordination Certificate (Level 1 and Level 2) 
Offered through the University of Pittsburgh, these two certificate courses provide instruction in a broad range of topics designed to enhance the effectiveness of service coordinators who work with children, youth and/or young adults. Current service coordinators are required to complete either the Level 1 or Level 2 course.  

Topics:
Crisis intervention, disorders and treatments to know, ethics, health activities, overview of behavioral health services, other services, resource brokering, service coordinator logistics and transition-age services.

Both the Level 1 and Level 2 Child Service Coordination Certificate courses meet for three hours per week for 15 weeks. 

The Level 1 Child Service Coordination Certificate course will be offered in the fall of 2011.

The Level 2 Child Service Coordination Certificate course is conducted in a seminar format. It includes a quick review of the basics of service coordination, then encourages high level discussion and small group projects related to public policy. It is designed for staff with significant field experience who would benefit from an advanced course. It will be offered in the fall of 2012.

Course Schedule
Child – Level 1 - Spring 2013
Child – Level 2 - Fall 2012

Advanced Workshops
The Single Point of Accountability envisions a service coordination workforce that is trained on the many aspects of service coordination and that staff are life-long learners. To this end a series of advanced workshops are being offered and repeated over time. See the schedule for the next three years in the below link.

pdf.gif Advanced Workshop Schedule 


By Recommendation Only

Mentor Certificate – To Mentor Newly Hired Child or Adult Services Service Coordinators
Experienced service coordinators are eligible to earn a certificate that enables them to mentor new service coordinators. Eligible service coordinators are recommended for the course by their current employer. Once certified, mentors begin by sharing their practical expertise one-to-one with new staff. They also provide training on such topics as accessing services both inside and outside of an agency and documenting service provision in the agency’s record system. As the new hire gains confidence, the mentor’s responsibilities shift to observation and direction to ensure that the new service coordinator is advised in the best ways to build relationships and manage services. The Service Coordination Mentoring Certificate courses meet for three hours per week for 15 weeks. The mentoring relationship typically lasts six months.

There are no Service Coordination Mentor courses for staff serving adults or children scheduled for 2013. We are hoping to offer a mentor course in 2014 if there is enough demand. 

pdf.gif Mentored Service Coordination for Children and Adolescents: A Guide for Practitioners and Mentors