Program Monitoring
Each DHS Program Office is responsible for monitoring the programs and service-provision of the DHS-contracted agencies within its purview for contract compliance. The standards by which each agency is assessed are set by state and federal oversight agencies. Specific information about each office’s program monitoring process is available below. A profile for each office is also supplied to give an overview of the services it provides.
Area Agency on Aging
Profile
Program Monitoring overview
Office of Behavioral Health
Profile
Program Monitoring overviews
Office of Children, Youth and Families
Profile
Program Monitoring overview
Office of Community Services
Profile
Program Monitoring overview
Office of Mental Retardation/Developmental Disabilities
Profile
Program Monitoring overview
MR/DD Process Manual
Annual Monitoring Standards
Announced Provider Monitoring Report
Consumer Announced Monitoring Report
Reviews by State and Federal Funding Agencies
DHS is subject to scheduled and discretionary on-site monitoring visits by various state and federal funding agencies. Funding agencies also review and forward the results of annual licensing for those providers required to be licensed. The following list details the monitoring review frequency and procedures performed by state and federal funding agencies.
Area Agency on Aging (AAA)
- Corporation for National Service (Senior Companion Program) - Every 2 years
- Senior Service America (Senior Employment Programs) - Annually
- Pennsylvania Department of Aging (Block grants, PDA Waiver and Title V) - Random, periodic reviews
Office of Behavioral Health (OBH) and
Office of Mental Retardation and Developmental Disabilities (MR/DD)
- Department of Public Welfare (Title XIX) - Periodic
- Bureau of Drug and Alcohol Programs (All D&A fund types and programs) - Annually
Office of Children, Youth and Families (CYF)
- Social Security Administration (SSI and SSA) - Annual on-going review
- PA Auditor General (IV-E, TANF and 148 Invoices) - Annually
- Federal Title IV-E (Eligibility determinations and documentation) - Every 3 years
Office Community Services (OCS)
- Three Rivers Workforce Investment Board Monitoring of Workforce Investment Act (WIA) Contracts - Annually
- Federal Department of Health and Human Services Administration for Families, Region III - Every 3 years
- PA Department of Labor and Industry, Governor's Office of Citizen Services PennSERVE - Annually
- PA Department of Community and Economic Development (CSBG) - Every 2 years
- PA Department of Public Welfare (Medical Assistance Transportation Program) - Annually
- PA Department of Labor and Industry - Annually
Other
- Other State and Federal Agencies - As needed for specific service inquiries