DHS News December 2013
Wallace, the New Administrator for Education and Training
JW Wallace says that
there is a distinction between education and training. Education is knowledge; training is the tools
that enhance an employee’s skill set. It’s JW’s job at the Department of Human
Services (DHS) to ensure that both result in improved workplace performance for
employees and supervisors.
Since September, JW has
been DHS Administrator for Education/Training and Organizational
Development. He immediately was tasked
to coordinate technology application training for end users of the Conferencing
and Teaming application. In November, he also began work on the DHS Learning Management System (LMS).
The LMS uses software
called Maestro that will track not only what training and education is
available and recommended by supervisors for employees, but also what has been
completed. The software will be accessible by supervisors and employees,
offering a snapshot and transcript of advancement.
comes to DHS administration from the Area Agency on Aging, where he assisted in
the implementation of a Learning Center. He now reports to Randolph W.
Brockington, Deputy Director of the Office of Administrative and Information
work is part of DHS’s continued progress toward integrating services and improving
efficiency. As he sees it, ensuring that education and training dovetail with
an employee’s career trajectory is important to everyone vested in the
employee. Employee training will be directly associated with the performance
review recommendations, all geared to improving skill sets and productivity in
the total DHS workforce.
implementing Maestro, JW will be devising a validation process for workshops or
other educational platforms. He wants to ensure that trainers are clear on
goals and that the knowledge gained is transferred to the job. He also wants to
guarantee any gaps in training are remediated.
work also will include enhancing employee orientations to ensure that new
employees understand the DHS structure – how offices interconnect and where the
employee fits in the organizational scheme.
here to help,” JW said. “We’re working toward a better DHS.”
a retired Army Major, previously worked for UPMC as a senior director. He
developed and implemented UPMC’s first Office of Diversity. He has a master’s
degree in organizational development and human resources from West Virginia
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